Bookdara Terms and Conditions

1. Use of the platform

Bookdara provides technology that helps independent businesses publish their services, manage online appointments, and collect payments through integrated payment providers. Businesses remain responsible for the services they offer, their published prices, appointment availability, and customer experience.

Payments are collected and settled by licensed payment providers. Bookdara does not hold customer or business funds.

2. Business registration

Business owners must provide accurate business and contact information and complete any required payment verification. Each business account supports one owner login and one location under the current service model.

Businesses are responsible for honouring confirmed bookings, for the services they provide, and for any taxes that apply to their business.

3. Fees

Registration is free. Bookdara applies its published commission, currently 5% of the amount paid after discounts, to eligible online payments. A change to the rate applies only to future payments.

Each business chooses whether it pays the commission or passes it to customers as a booking fee. Payment-provider processing charges may apply separately.

4. Bookings and payments

Bookings made online are confirmed after successful verification of the required online payment. Prices, discounts, fees and the cancellation policy shown at checkout are saved with the booking.

A business may also record a booking it takes directly with a customer. No online payment or Bookdara commission applies to it.

5. Customer responsibilities

Customers must provide accurate booking information, respect the business's appointment arrangements, and review applicable service and cancellation policies before completing payment.

6. Cancellations and refunds

See the refunds and cancellations policy. Mandatory consumer rights under Nigerian law always apply and are not limited by these terms.

7. Prohibited activities

Fraudulent transactions, misleading services, unlawful activities, and misuse of the platform are prohibited. Bookdara may restrict or suspend accounts when necessary to investigate serious violations.

8. Liability

Bookdara is provided with reasonable care and skill. Bookdara is not responsible for the quality of services provided by businesses, and is not liable for indirect losses. Nothing in these terms limits liability that cannot be limited by law.

9. Account closure

Business owners may deactivate their accounts or request permanent deletion, subject to unresolved bookings, payment disputes, and legally required data retention.

10. Support and disputes

Users can submit complaints and support requests through Bookdara's official support channels. We will give notice of material changes to these terms.