Your privacy matters to us
Last updated 14 November 2026. Draft for legal review before public launch.
Bookdara is committed to protecting the personal information of business owners and customers who use the platform. This policy is written to meet the Nigeria Data Protection Act 2023.
1. Information we collect
We collect information necessary for accounts, bookings, payments, and customer support. This may include names, email addresses, phone numbers, business details, appointment information, payment references, and optional booking notes.
For business owners this also includes the settlement bank name and the last four digits of the account number.
2. How we use information
Information is used to create and manage accounts, process appointments, send booking notifications, support payment reconciliation, resolve complaints, and maintain platform security.
3. Payment security
Payments are handled through supported payment providers such as Paystack and Flutterwave. Card details are entered on the provider's checkout, and Bookdara does not store customers' complete payment-card details.
4. Information sharing
Booking details are shared with the relevant business. Necessary information may also be processed by approved payment, hosting, authentication, and email providers. We do not sell personal data.
5. Private feedback
Customer reviews are visible only to the relevant business owner and authorized Bookdara administration. Reviews are not displayed publicly.
6. Your data rights
Users may request access to, correction of, or deletion of eligible personal information, subject to applicable legal requirements. You may also complain to the Nigeria Data Protection Commission.
7. Data retention and security
Bookdara applies appropriate access controls and security measures to protect stored information. Data is encrypted in transit, each business can only see its own data, and guest booking links expire.
Certain financial and transaction records may be retained where required by law. Other data is deleted or anonymised when it is no longer needed.
8. Cookies
Bookdara uses only the cookies needed to keep business owners signed in. We do not use advertising cookies.
9. Contact
For privacy questions or requests concerning personal information, contact Bookdara through its official support page.