How can we help you today?
Find answers about bookings, payments, refunds, business accounts, and technical issues.
- How do I create my booking page?
- Register for free with your email address or Google, add your business details and services, set your working hours, and connect your bank account. Once setup and payment verification are complete, your page starts accepting paid appointments.
- How do I share my booking link?
- Copy your link from the top of your dashboard, or use Share to send it to WhatsApp, Facebook, X or email. Add it to your Instagram bio, your website and your Google business profile too.
- Do my customers need an account?
- No. Customers book as guests with their name, email address and phone number. They get a receipt and a private link to cancel, change the time or pay a balance.
- When is a booking confirmed?
- A booking is confirmed once the required online payment is verified, which usually takes seconds. The customer and the business are emailed straight away.
- How do I cancel or change my booking?
- Open the link in your confirmation email and choose Cancel or Change time. Changes are allowed up to the notice period set by the business, which is shown on the booking page and in your receipt.
- Can two customers book the same time?
- Only if the business serves more than one customer at a time. Each business sets how many appointments it can take at once, and Bookdara only offers times that are still free.
- I did not get my confirmation email.
- Check your spam or promotions folder for an email from Bookdara. If you paid but did not get an email within 15 minutes, contact support with your payment reference and we will check it.
- What does Bookdara cost?
- Registration is free and there is no monthly subscription. Bookdara takes 5% of each successful online payment through your page. Payment-provider processing charges apply separately.
- Who pays the booking fee?
- You choose in Settings. If your business pays, the customer is charged the service amount and the fee comes out of your share. If your customer pays, the fee is added to their total as a booking fee. The setting applies to all of your services.
- Can I take a deposit instead of the full price?
- Yes. Choose full payment, a percentage deposit such as 30% or 50%, or a fixed deposit amount. Customers can still choose to pay in full. The balance can be paid online later or at your shop.
- When does the money reach my bank account?
- Payments are settled to the bank account you verify during setup, on the payment provider's settlement schedule. Bookdara never holds your money and cannot promise instant credit.
- Which payment methods can customers use?
- Customers pay on the secure checkout of Paystack or Flutterwave with the methods offered in Nigeria, such as cards, bank transfer and USSD. Bookdara never sees or stores card numbers.
- My payment went through but the booking says pending.
- Bookdara confirms a booking only after the payment provider confirms the payment, which usually takes seconds. Refresh the confirmation page. If it still shows pending after 15 minutes, contact support with your reference.
- How do I change my opening hours?
- Go to Availability in your dashboard. Set the hours for each day, add a break, and mark holidays or special hours. Customers only see times that fit.
- How do I pause my booking page?
- Go to Settings, then Account, and choose Pause bookings. Your page stays visible but new bookings are turned off. Existing bookings keep working.
- Can customers see my reviews?
- No. Reviews are private to you and the Bookdara team. You can reply to a review and your reply is emailed to the customer.
- Can I sign in with Google?
- Yes. Choose Continue with Google on the sign-in page. If you registered with Google, your Google email address stays as your account email.
- I forgot my password.
- Choose Forgot password on the sign-in page and we will email you a link to set a new one.
- Can my staff log in?
- Not yet. Each business has one owner login and one location. Staff accounts and extra branches are planned for a later release.
- Will I get my deposit back if I cancel?
- Deposits and online payments are not refunded when a customer cancels. If you cancel before the business's notice period, your payment stays as credit and you can rebook. If the business cancels, you are refunded in full. Your legal rights as a consumer always apply.
- Can I rebook after cancelling?
- If you cancelled in time, open the link in your booking email and choose a new time. Your credit moves to the new booking. The business may charge a fixed rebooking fee, which is shown before you confirm.
- How long does a refund take?
- Refunds go back to the card or account you paid with. Most banks show them within 5 to 10 working days.
Still need assistance?
Submit a support request with your booking or transaction reference. Our team will review your request and reply to your email.
Contact support