Clear booking, cancellation, and refund policies

1. Business-selected policies

Each business sets its cancellation notice period, how many times a booking can be moved, and whether rebooking is free or carries a fixed fee. Customers are shown the relevant policy before confirming payment, and it is saved with their receipt.

Deposits and other online payments are not refunded when a customer cancels. A customer who cancels before the business's notice period keeps what they paid as credit for a new booking.

2. Cancelling an appointment

Customers can use the secure link in their booking confirmation to cancel according to the business's published policy.

3. Rebooking an appointment

Businesses can choose to offer free rebooking or charge a fixed rebooking fee. Any existing deposit credit, permitted number of reschedules, applicable time limits, and additional charges are explained clearly before confirmation.

4. When a business cancels

If a business cancels a confirmed booking, the customer receives a full refund of everything paid online, to the original payment method.

5. Payment arrived after the slot was taken

In the rare case that a payment is confirmed after the time was no longer available, the booking is not made and a full refund is started automatically.

6. Payment disputes

Customers can contact Bookdara Support with their booking reference and payment information if they believe a charge or refund has been handled incorrectly. Payment-provider refund procedures and processing times may apply. Banks usually show a processed refund within 5 to 10 working days.